Frequently Asked Questions

COVID-19 Safety Procedures

All products are prepared in a clean and sanitary work environment. Workshops are conducted safely, following all mandated guidelines. 

How do I properly care for my cut flowers?

Our flowers do best with fresh clean cool water changes daily or every other day. Keep them out of direct sunlight, and give their stem ends a fresh trim with clean scissors or garden snips every 3-4 days.

Where can I find you?

We sell our flowers at our farm stand located in East Sooke (follow us on Instagram @threechisacre to be notified when), at the East Sooke Grocer, and online. We also offer our farm goodies at select markets through out the summer. 

When can I expect my order to be created? 

We do our very best to have orders processed and created within 1- 3 business days of being placed. Custom orders may take longer to create.

*If you require a rush on your order, please leave us a note to seller or send us an email with your order number and details.

Is local pickup available? 

Yes! We offer local pickup at the farm, or can deliver.  Please select either FARM PICK UP or DELIVERY when you order online. 

PLEASE NOTE: If you would like your subscription or online order delivered, please pick the SHIPPING option at check out. That will lead you to the delivery option once selected. 

Do you accept returns or exchanges?

We want you to love your purchase just as much as we love growing and creating them for you. Please contact us at threechisacre@gmail.com with the details of your order if you are not completely satisfied. All inquiries are dealt with on a case by case basis. 

We do not offer refunds on product or workshops, please see our refund policy for more info.

See our refund policy for more information.

What is the best way to get in touch with you? 

You can contact us via email at threechisacre@gmail.com, Instagram, or through our website contact form. 

Do you do custom orders? 

We do offer custom work! Please contact us directly for specific custom work. 

Do you do weddings and events?

Yes we do! Please be aware our farm is small and is more suited for a smaller intimate wedding or event. Please contact us at threechisacre@gmail.com with the details of your wedding if you are interested. All inquiries are dealt with on a case by case basis. 

I would love to work with you, can we collaborate?

Periodically, yes! We love working with people that are like-minded and share similar values as we do. Please head to our contact page to provide us with some information and share your ideas. We can’t want to get to know you better.